Fraud Protection Docs

Fraud Protection System

Comprehensive protection against chargebacks, fraud, and account takeovers.

1-Day Escrow Hold

All order payments held in escrow until buyer confirms delivery

Buyer provides photo proof of delivery

Funds automatically release 1 day after confirmation

Prevents chargebacks during fraud detection period

Seller Identity Verification

Unverified sellers: $500 transaction limit

Verified sellers: No transaction limits

24-hour manual review process

Verified badge for buyer trust

Payout Address Protection

Email verification required for address changes

Notifications sent to current email

48-hour verification window

Prevents account takeovers

Dispute Resolution

Structured dispute process with evidence

Seller has 48 hours to respond

Admin review and resolution

Prevents automatic chargebacks

Transaction Validation

Pre-checkout seller limit validation

Blocks unverified sellers exceeding $500

Monthly volume tracking

Pattern detection for suspicious activity

7-Day Free Trial

Reduced from 90 days to prevent abuse

Automatic billing after trial ends

Requires payment method upfront

Email notifications before billing

Implementation Status
Escrow system with 1-day hold
Implemented
Seller identity verification
Implemented
Payout address protection
Implemented
Dispute resolution system
Implemented
Daily escrow release automation
Implemented
Two-factor authentication
Planned
AI-based fraud detection
Planned
Risk Mitigation Matrix
Risk
Solution
Status
Chargeback abuse
1-day escrow hold
False disputes
Structured resolution
Account takeover
Email-verified payouts
Seller fraud
ID verification + limits
Shipping fraud
Buyer confirmation + photo
Trial abuse
7-day reduced period
Regulatory issues
ID verification