Fraud Protection Docs

Fraud Protection System

Comprehensive protection against chargebacks, fraud, and account takeovers.

Payout Hold Until Delivery

Seller payouts are delayed until delivery is confirmed by the buyer or by carrier tracking

Buyer provides photo proof of delivery

Payout is released as soon as delivery is confirmed by the buyer or by carrier tracking

Prevents chargebacks during fraud detection period

Seller Identity Verification

Unverified sellers: $500 transaction limit

Verified sellers: No transaction limits

24-hour manual review process

Verified badge for buyer trust

Payout Address Protection

Email verification required for address changes

Notifications sent to current email

48-hour verification window

Prevents account takeovers

Dispute Resolution

Structured dispute process with evidence

Seller has 48 hours to respond

Admin review and resolution

Prevents automatic chargebacks

Transaction Validation

Pre-checkout seller limit validation

Blocks unverified sellers exceeding $500

Monthly volume tracking

Pattern detection for suspicious activity

7-Day Free Trial

Reduced from 90 days to prevent abuse

Automatic billing after trial ends

Requires payment method upfront

Email notifications before billing

Implementation Status
Payout hold until delivery is confirmed
Implemented
Seller identity verification
Implemented
Payout address protection
Implemented
Dispute resolution system
Implemented
Daily payout release automation
Implemented
Two-factor authentication
Planned
AI-based fraud detection
Planned
Risk Mitigation Matrix
Risk
Solution
Status
Chargeback abuse
Payout hold until delivery is confirmed
✅
False disputes
Structured resolution
✅
Account takeover
Email-verified payouts
✅
Seller fraud
ID verification + limits
✅
Shipping fraud
Buyer confirmation + photo
✅
Trial abuse
7-day reduced period
✅
Regulatory issues
ID verification
✅