Refunds & Disputes
Your money is safe. Here's how we handle problems and refunds.
Your Payment is Safe
The seller isn't paid until delivery is confirmed. If something's wrong with the card (it's not what was promised, it's fake, or it's damaged), you get a full refund.
You Have 7 Days
After the carrier says it delivered, you have 7 days to check the item and say if there's a problem. If you don't act by then, we send the money to the seller.
Wrong Card or Damaged
If it's the wrong card, wrong grade, or damaged, you can get your money back.
- Tell us within 7 days of delivery
- Send photos
- Send the card back in good condition
Item Lost in Shipping
If it doesn't show up in 21 days or tracking stops moving for 10+ days, open a dispute right away. We'll check with the shipping company. If it's lost, you get your money back.
Covered vs. Not Covered
✓ We'll Refund
- • Card is different from listing
- • Wrong card shipped
- • Never arrived
- • Damaged in shipping
- • Fake or fake-looking card
✗ We Won't Refund
- • Changed your mind
- • Small condition differences within the grade
- • Damage you caused after receiving it
- • Opened dispute after 7 days
- • Card matches the listing
How to Open a Dispute
- 1Go to your Dashboard and find the order.
- 2Click "Open Dispute" and tell us what's wrong with photos.
- 3The seller has 48 hours to respond. We review both sides.
- 4We decide in 3–5 days. Refunds take 5–10 days.