Trust & Security
We've built ZeroFee Cards with security at every step. Here's how we protect buyers and sellers.
Buyer Protections
Your payment is held securely until you confirm receipt of your card. Funds are only released to the seller after delivery.
All orders include tracked shipping with delivery confirmation and optional signature requirements for high-value items.
If something goes wrong—item damaged, counterfeit, or not as described—we investigate and resolve disputes fairly with full evidence review.
All sellers undergo identity verification and background checks. Sellers with repeated issues are suspended.
Every transaction is verified. Leave detailed reviews and ratings to help others make informed decisions.
All payments processed through Stripe with bank-level encryption. Your financial data is never stored on our servers.
Seller Protections
Complete seller verification including KYC checks and Stripe Connect financial verification ensures your account is secure.
Present evidence and respond to disputes. Our team reviews all cases fairly before making refund decisions.
Require signature and photo proof of delivery for peace of mind. Protect yourself from false claims.
Keep 100% of your sales. No hidden fees, no percentage cuts. We only profit when you do.
Create shipping labels directly through the platform with discounted rates. We handle the logistics.
Verified transaction reviews build your seller reputation and increase buyer confidence in your listings.
Security Deep Dive
- Identity verification (government ID)
- Background check screening
- Stripe Connect financial account setup
- Continuous monitoring for suspicious activity
- Item not received claims investigated
- Counterfeit detection and research
- Condition/quality discrepancy review
- Photo and tracking evidence analysis
- Fair resolution with seller right to respond
- Stripe Level 1 PCI DSS compliance
- Bank-level encryption for all transactions
- No storage of credit card data
- Fraud detection and prevention
- Secure escrow for all purchases
- Suspension for repeated disputes
- Chargeback escalation for unresolved cases
- Community reputation tracking
- Verified transaction ratings
- Review history transparency
How Escrow Protection Works
Buyer Pays
Payment is held securely in escrow
Seller Ships
Seller ships item with tracked delivery
Buyer Confirms
Buyer receives and confirms delivery
Seller Paid
Funds released to seller within 24 hours
Dispute Resolution
Dispute Initiated
Buyer or seller opens a dispute with detailed explanation and evidence (photos, links, etc.)
Evidence Collection
Both parties submit photos, tracking information, and communication records for review
Investigation
Our team reviews all evidence, analyzes tracking, checks for counterfeits, and evaluates condition claims
Fair Resolution
We determine outcome and issue refund if warranted. Sellers can appeal with additional evidence.
Why Sellers Trust Us
Commission Fees
Keep 100% of your sales
Fast Payouts
After delivery confirmation
Verified Buyers
All users go through checks